Our Goal at SBS Solar is exceptionally satisfied customers. Thanks for letting us know.
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SBS installed a 5kw PV system on our house in April 2016. I originally contacted SBS because several friends had used them and all were completely satisfied. When I first contacted SBS by email, Dan returned my email within 24 hours to set up a time to come out to my house. When Dan visited my house he was professional, he listened to all my concerns and answered all my questions, we discussed several different options, and reached a conclusion about why type of system would work best for our location and my needs. Within a day, Dan sent a formal bid for the work, and within a couple more days we had a week scheduled for the work. The work was completed exactly on time and for the agreed upon cost. When Dan and his crew came to my house, Dan introduced me to his crew, who were also incredibly nice and thoughtful and careful in their work. Our system was fairly complex with PV panels on three different roof planes, and Dan and his crew were totally open to discussing with me various options for the installation that would meet their needs for efficiency and my needs for minimizing the visual impact of the panels and the connections among these three roof planes. After the installation, Dan and his wife Becky provided detailed directions and forms to have the system inspected and hooked up with the local utility. We ran into a small glitch with the inverter because I wanted to track the data and the manual that came with the inverter provided directions for directly linking my laptop to the inverter. But when I followed the directions the link didn”t work. I contacted Dan about this problem and he immediately contacted tech support at the inverter company. It turns out the inverter company changed the circuit board so it was no longer possible to link a laptop directly to the inverter and the directions in the manual were incorrect. Dan made sure that I understood what I needed to do to access the data coming from our inverter (we simply access the data directly from the inverter company”s website through our account). In summary SBS was fantastic to work with in every possible way.